Lumi Privacy Statement
This privacy statement sets out how we (the Institute of Environmental Science and Research Limited (“ESR”)) collect, use, disclose and protect your personal information received via the Lumi application and associated Lumi websites (including but not limited to the Lumi website), as well as how you can access and correct any personal information we hold about you.
We respect your privacy and are committed to protecting your personal information. We may collect the following types of personal information relating to you via the Lumi website:
- name
- email address
- phone number (optionally)
- your interactions with us – when you are using the Lumi app, the Lumi helpsite or the Lumi website.
When you use our Contact Us form, we use the personal information you provide solely to respond to your inquiries and provide the support or information you request. We do not share your personal information with third parties unless required by law or if it is necessary to fulfil your request.
We collect your personal information in order to:
- identify you when you use the Lumi application or websites, or when you contact us
- provide customer support
- improve the Lumi application and/or Lumi websites.
Your personal information is stored securely, and we take reasonable measures to protect it from unauthorised access. You have the right to request access to the personal information we hold about you, correct any inaccuracies, or request its deletion by contacting us directly. We only keep your personal information for as long as we require it. Sometimes this requirement will be mandated by law.
We may update this privacy statement from time to time, and changes will be reflected on this page.
Copyright & Disclaimer
All content on this website, including text, images, and logos, is protected by copyright and owned by us, unless otherwise indicated. You may not reproduce, distribute, or use any part of this website without written permission. The information provided on this site is for general informational purposes only. While we strive to ensure accuracy, we do not guarantee that the content is free from errors or omissions. We are not responsible for any actions you take based on the information found on this site, and we disclaim liability for any losses or damages resulting from the use of this website.
Terms of Use
By accessing and using this website, you agree to the following terms:
Acceptable Use: You will not use this website for any illegal or harmful activities. All use must comply with applicable laws.
Data Collection: We collect minimal personal information (name, email, and optional phone number) when you use the Contact Us form. This information is used solely to respond to inquiries. Please refer to our privacy statement for further details.
Security: We take reasonable measures to protect your information, but we cannot guarantee absolute security of the data transmitted online.
Updates to Terms: We reserve the right to modify these terms at any time. Continued use of the website indicates your acceptance of the updated terms.
Jurisdiction: These Terms of Use are governed by the laws of New Zealand. By using this website, you consent to the jurisdiction of New Zealand courts.
If you have any questions about these terms or any part of the website, please contact us.
Cookies and analytics
A “cookie” is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. We may use cookies and similar technologies for the following key purposes:
- to recognise your computer or device
- to measure traffic patterns
- to research our users’ habits so that we can improve our products and services
- to operate our websites efficiently with a high level of functionality
- to learn about your preferences so that we can present you with web content that is relevant to you
- to produce data on web traffic and customer web activity through our website or apps
While we use cookies to improve our users’ on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.
We may capture analytics from the Lumi websites to improve the service, understand usage, and monitor and respond to any issues.